Sales Office Administrator

Position: Sales Office Administrator
Location: Dublin 12

Reports To: Sales Manager

Role Overview

Our client is currently seeking a sales administrator to support the sales function of their growing business. You will be responsible for handling incoming queries and processing orders and supporting field-based sales representatives.

Key Responsibilities:

• Handle incoming enquiries via phone, email, and the company website from both customers and trade clients
• Prepare and process sales quotations, orders, and invoices accurately
• Conduct outbound calls to promote both existing and newly introduced products
• Coordinate with the logistics team to ensure smooth processing and delivery of sales orders
• Communicate with customers regarding stock issues or discrepancies, offering suitable alternatives where needed
• Produce and analyse sales reports as required
• Provide internal sales support to field-based sales representatives
• Deliver product guidance and after-sales assistance to customers and end users
• Represent the business at trade exhibitions and promotional events
• Actively contribute to increasing sales through proactive office-based activities
• Respond to customer enquiries relating to pricing

Requirements:

• Min 3 years proven experience in a sales role
• Strong communication skills with the ability to collaborate effectively within a team
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Professional and friendly telephone manner
• Ability to build and maintain positive relationships with customers and stakeholders