Retail Operations Administrator

Our client, one of the largest financial service providers in Europe, are looking to add to their growing team based in Dublin.

A vacancy has arisen for an Administrator within the Retail Operations Department of our client's growing business, on a two year fixed term contract. The successful candidate will provide exceptional service and administrative support to the dealer network as part of a high performing team.

The role will pay €33,000 p/a plus an excellent benefits package which includes pension and bonus. The successful candidate will be required to work 2-3 days on-site in the company's Head Office.

Responsibilities:

• Providing high quality customer service through Call Centre handling.
• Identifying customer needs, handling queries and providing resolutions in line with policy and procedures in a timely manner.
• Maintaining our customer portfolio across a variety of administrative duties.

Requirements:

• Degree in Business or Finance related discipline preferable.
• Approved Product Adviser/QFA qualification desirable.
• Excellent organisational and administrative skills.
• Demonstrate a willingness to go above and beyond to exceed our customer & dealer expectations and service levels.
• Ability to work across multiple customer service channels to meet our customer needs.
• Strong numerical competence.
• Proficient in use of of MS Office with particular emphasis on Excel.