Job Title: Reception Supervisor
Location: Dublin 4
Job Description:
This role is a great opportunity for an experienced candidate coming from a supervisory role in the hospitality industry to grow their career working in a highly reputable hotel in Dublin city.
Responsibilities:
- Ensuring the smooth operation of the reception desk
- Assisting the Front Office Manager with daily duties when requested
- Delivering excellent customer service to all guests at all times
- Induction and training of all new staff to agreed standards and following the training plan
- Delivering training and assisting in the development of the front office team
- Balancing all financial records and reports at the end of each shift.
- Taking messages on behalf of Managers and ensuring that messages are passed on with all the necessary details
- Maximising room revenue at peak times by offering best rates at low times and upselling rates where possible
- Ensuring all invoices are correct for posting with all relevant back up and liaising with the Accounts department on a daily basis
- Preparing rooming lists in conjunction with reservations team
- Handling guest complaints in a professional manner and to a 4 star standard
Requirements:
- Excellent knowledge of hotel front office operations
- Experience leading and supervising a team
- An excellent command of the English language
- A demonstrated commitment to excellent customer service
- Excellent organisational skills
- Excellent communication and interpersonal skills
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
