Job Title: Insurance Sales and Service Representative (Customer Engagement Centre)
Salary: €32,000 pa
Location: Dublin (Ballsbridge)
Work Type: Onsite/Hybrid option (3 days in Office following probation)
About the United Services Automobile Association (USAA):
We are an American financial services company providing insurance and banking products exclusively to members of the military veterans and their families. We were founded in 1922 in San Antonio, Texas, and now have over 13.5 million members, with approximately 37,000 employees worldwide. USAA extended its operations to Europe in 1952, and we currently maintain key offices in Frankfurt, London, and Luxembourg.
We are thrilled to announce the opening of our new European headquarters in Dublin in September 2025. This reflects our ongoing dedication to serving our members and partners across Europe.
Make a Difference. Every Day.
Are you passionate about helping people? Do you thrive in a fast-paced, rewarding environment? Then a career as an Insurance Sales and Service Representative at USAA's customer engagement centre could be the perfect fit.
At USAA, we're more than just a company; We're a team dedicated to providing exceptional service to our members. As an Insurance Sales and Service Representative, you'll be at the heart of our mission, making a real difference in the lives of others every single day. You'll be the go-to resource for our members, providing solutions for their insurance needs while they are overseas, ensuring they feel secure and satisfied.
What you'll do:
- Provide expert support and guidance to our members via phone
- Find creative solutions to complex issues and ensure a positive member experience.
- Collaborate with a team of dedicated professionals all working towards a common goal.
- Contribute to a culture of excellence recognised by leading industry awards:
- #23 Fortune's World's Most Admired Companies (2024)
- Forbes Customer Experience All Stars (2024)
- #4 Forbes Best Customer Service (2024)
What you'll get:
- The satisfaction of knowing you're making a real difference in people's lives
- A fast-paced dynamic work environment where you'll constantly learn and grow.
- The opportunity to be part of a team that values collaboration and mutual success.
- The chance to work for an organisation consistently recognized for its exceptional service and employee culture
Responsibilities:
- Provide exceptional customer service, addressing member requests, conducting research, and resolving disputes efficiently and effectively.
- Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting the benefits of USAA insurance products.
- Proactively identify and suggest appropriate USAA insurance products to meet member needs
- Achieve sales and service targets while adhering to US and International regulatory compliance guidelines and procedures
- Capture and document relevant business information accurately and in a readily retrievable manner
- Understand and apply risk management principles within the scope of the role, utilising organisational resources and adhering to policies and procedures.
- Actively participate in personal and professional development, responding positively to feedback and overcoming challenges.
- Escalate systemic issues impacting member satisfaction.
Education:
- Leaving Certificate or equivalent
Required:
- Experience multitasking in a Windows operating system environment
- Excellent business English communication skills (oral and written).
- Ability to work effectively in a fast-paced environment
Preferred:
- Customer contact experience in an insurance sales and service call centre
Skills and Abilities:
- Service Excellence: Proven ability to provide exceptional customer service, exceeding member expectations
- Member Focus: Demonstrated understanding of the needs of US military personnel and their families. Ability to proactively identify and address both expressed and unexpressed needs
- Problem-Solving: Strong analytical and critical thinking skills to effectively resolve member issues and identify opportunities
- Product Knowledge: Comprehensive understanding of USAA's European insurance products and the ability to articulate their features and benefits persuasively.
- Sales Closing: Proven ability to effectively close sales and secure agreements.
- Communication: Excellent verbal and written communication skills; ability to adapt communication style to diverse member needs
- Risk Management: Basic understanding of risk management principles and their application in a business setting.
- Self-Development: Commitment to continuous learning and professional growth
Benefits:
- Company Pension
- Life Assurance
- Income Protection
- Medical insurance
- Recognition program
- Wellness Account.
Other: Background screening and full conflict of interest disclosures are required as part of the recruitment process
Ready to join a team that's committed to excellence? Apply now and start making a difference!
USAA classification (Public)
