Head of Operations

Job Title: Head of Operations

Industry: Regulatory Compliance

Location: Citywest (Hybrid)

Role Type: Permanent

Responsibilities

• Strategic Leadership & Operations: Develop operational strategies, manage long- and short-term forecasting, and oversee daily vehicle inspection facilities to drive efficiency and meet regulatory standards

• Planning & Resource Management: Lead planning and scheduling activities to maximise staff utilisation, balance KPI demands, and enhance operational workflows

• Quality & Technical Standards: Oversee technical testing standards, implement Quality Management Systems, and ensure compliance with ISO standards (e.g., ISO 9001, ISO 17020)

• Audit & Risk Management: Identify operational risks, lead mitigation strategies, and manage compliance audits with standards bodies and regulatory authorities

• Team Leadership & Development: Build, coach, and mentor site managers and supervisory staff while identifying annual training needs to maintain required certifications

• Stakeholder & Client Relations: Act as the primary operational liaison for regulatory bodies, international counterparts, and internal cross-functional teams

Requirements

• Education: Third-level qualification in Mechanical Engineering or a related technical discipline

• System Experience: Proven experience in developing, implementing, and managing robust Quality Management Systems

• Technical & Software Skills: Strong analytical abilities and proficiency in MS Excel, Power BI, and Artificial Intelligence tools

• Quality & Integrity Knowledge: Deep knowledge of Quality Management standards and full awareness of the NCT Integrity programme

• Policy & Procedure Expertise: Demonstrated background in writing and executing operational policies and Standard Operating Procedures (SOPs)

• Preferred Background but not essential: Knowledge of Inspection certification database architecture, and querying is highly desirable