Our client is a leading global insurance brokerage and consulting firm with a strong presence in the Irish market. Their Employee Benefits division specialises in designing and delivering tailored benefits strategies for organisations of all sizes including pensions, healthcare, risk, wellbeing, and flexible benefits solutions.
The are seeking an experienced Group Life & Group Pensions Administrator. This role will focus on delivering excellent service to corporate clients, supporting benefit reviews, placements, and queries, while ensuring services are coordinated and delivered effectively.
Key Responsibilities
- Provide day-to-day servicing support to corporate consultants, helping retain and grow business.
- Manage client benefit requirements, liaising with insurers and providers to resolve issues.
- Oversee delivery of claims and underwriting activities.
- Review and resolve service disruption/dissatisfaction with carriers.
- Collaborate with internal teams to optimise systems and processes.
- Support development of insurer relationships.
- Ensure compliance with all regulatory guidelines and internal procedures.
- Coordinate use of specialist teams where required.
Skills & Experience
- 5+ years' experience in a brokerage or consultancy, specialising in employee benefits.
- Strong knowledge of pensions and group risk insurance.
- Proven operations and client relationship management experience.
- Excellent organisational and time management skills, with the ability to prioritise effectively.
- Strong analytical and problem-solving ability.
- QFA qualification required.
Personal Qualities
- Client-focused, with a proactive and solutions-driven mindset.
- Clear communicator (both written and verbal).
- Strong sense of accountability and attention to detail.
- Adaptable, collaborative, and committed to continuous professional development.
