11 month contract | 100% onsite in Dublin
Fluency in Kurdish (Sorani dialect) and Arabic (mandatory)
Overview
A global digital organisation's response team plays a critical role in safeguarding users and businesses across large-scale online platforms. As a Trust & Safety Specialist, the role focuses on protecting users from harmful content, malicious actors, and emerging risks, while contributing to a safe and trusted digital environment.
This position involves working on real-time incidents, investigating risks, and collaborating with international teams to enhance safety systems, policies, and operational processes.
Key Responsibilities
- Review, investigate, and resolve escalations involving harmful or policy-violating content across multiple platform surfaces (including user-generated content, advertising, and commerce)
- Interpret and enforce platform policies, including content, advertising, and commerce guidelines
- Monitor content trends and proactively identify emerging risks, with a focus on Gulf and Iraqi Kurdish markets
- Act as a regional subject matter expert, applying cultural context and language nuance to risk detection
- Conduct in-depth investigations and flag potential threats or violations
- Accurately document findings and contribute to enforcement actions and policy improvements
- Utilise internal AI tools and systems to support content review and risk analysis
- Analyse escalation and review data to generate insights and improve workflows, tools, and policies
- Collaborate cross-functionally with teams such as Policy, Legal, Product, Engineering, and Operations
- Support operational delivery to ensure KPIs and SLAs are consistently met or exceeded
- Contribute to continuous improvement initiatives and operational projects
- Participate in a global team environment, including occasional on-call or weekend support
Typical Day
- Reviewing escalated content and resolving platform-related issues
- Monitoring regional trends and identifying emerging risks
- Investigating complex and sensitive cases
- Collaborating with internal stakeholders on escalations and projects
- Using tools and data to improve decision-making and operational workflows
Performance Metrics
- Adherence to SLAs and escalation response timelines
- Quality and accuracy of decisions and investigations
- Ability to prioritise and manage workload effectively
- Contribution to operational insights and process improvements
Minimum Qualifications
- Fluency in Kurdish (Sorani dialect) and Arabic (mandatory)
- 5+ years of experience in Trust & Safety, online operations, consulting, or similar roles
- Strong understanding of content moderation and policy enforcement
- Ability to handle graphic or sensitive content professionally
- Strong analytical skills, including experience with tools such as Excel or SQL
- Proven ability to make decisions under pressure and manage competing priorities
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Background in Quality Assurance or Quality Operations
- Experience improving processes, policies, or workflows
- Strong data analysis and reporting capabilities
