Role Overview
An organisation is seeking an Oracle EPM Support Specialist to support its enterprise planning, consolidation and reporting environments.
The role will involve application support, monthly close activities, environment maintenance and collaboration with external service providers and implementation partners. You will also contribute to ongoing projects and the development of the future EPM support model.
Key Responsibilities
Application Support & Service Provider Management
- Provide L2/L3 application support, acting as an operational link between business stakeholders and the external managed service provider.
- Support ticket resolution, help establish processes for access and security requests, and monitor SLA compliance.
- Proactively monitor system jobs, scheduled tasks and integrations across connected enterprise platforms.
Monthly Close & System Maintenance
- Execute monthly system readiness checks across Oracle EPM applications.
- Synchronise approval units before opening financial consolidation periods.
- Maintain substitution variables governing data loads and reporting periods.
- Maintain and clear relevant data directories before scheduled processing.
- Update planning period mappings for revenue and demand.
- Enable and monitor scheduled consolidation, planning and tax processes, ensuring correct sequencing.
- Review and adjust capital planning scheduler dates.
Releases & Environment Management
- Coordinate monthly Oracle release assessments and environment readiness activities.
- Validate backups and coordinate regression and integration testing.
- Manage environment cloning and support disaster recovery testing.
SOX & Compliance
- Prepare documentation and evidence for monthly SOX controls under the guidance of the relevant control owner.
- Maintain clear records of support, maintenance and testing activities.
Governance & Cross-Platform Alignment
- Support the transition towards an Agile support and governance model.
- Help align Oracle EPM activities with the wider ERP landscape, including SAP S/4HANA.
- Support consistency across data integration, master data governance and release coordination.
Project Delivery & Partner Engagement
- Contribute technical support to ongoing EPM implementation and enhancement workstreams.
- Collaborate with external implementation partners on execution, testing and documentation.
- Support the handover of new functionality into business-as-usual support.
Continuous Improvement
- Provide operational insights, support metrics and improvement recommendations to inform the future EPM support model.
- Identify opportunities to strengthen support processes, system reliability and administrative efficiency.
Application Landscape
The environment includes:
- Oracle Financial Consolidation and Close (FCCS).
- Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS).
- Oracle Tax Reporting.
- Workforce Planning.
- Oracle Enterprise Data Management (EDM).
- Capital Planning.
- Additional business planning and costing applications, with further functionality under development.
