Customer Service Advisor - Financial Services

Dublin City Centre (Hybrid)| Initial Contract (Open to Permanency)

Our client, a leading national life and pension services firm, are seeking to add a customer focused and enthusiastic advisor to join their award winning Contact Centre.

The ideal candidate will have previous contact centre experience within a financial services firm and have already started, or be willing to sit, their QFA exams.

The Role;

• Deliver excellent service across phone and email queries, with a strong focus on proactive, confident and empathetic phone engagement.
• Take ownership of customer calls, anticipating needs, identifying opportunities to resolve issues early and ensuring first-contact resolution wherever possible.
• Work with your team to meet service and customer experience targets.
• Support retention of existing business.
• Work closely with teams across the business to deliver a seamless customer journey.
• Communicate clearly, stay solution focused and proactively resolve customer issues.

Requirements;

• Great communication skills (written and verbal)
• Strong problem-solving and administrative skills
• Ability to multitask in a fast-paced environment
• PC literacy and strong attention to detail
• Experience in financial services, life & pensions preferred
• QFA/APA or working toward it