Change Consultant

We are seeking an experienced professional with strong Irish mortgage operational knowledge and a background in project delivery within an operational environment. This role sits within a large regulatory change programme focused on implementing updated Consumer Protection Code (CPC) requirements, particularly in relation to vulnerable customers.

Key Responsibilities

• Lead the design and enhancement of operational processes, procedures and controls, including interim manual processes.
• Work closely on vulnerable customer processes within the mortgage business line.
• Support documentation, process mapping, testing and change implementation activities.
• Collaborate with cross-functional teams including Compliance, Legal, Product, Communications and Operation.

Experience Required

• Background in project or programme delivery within operations.
• Proven ability to understand, amend and optimise processes and controls
• Prior experience in mortgages or regulated financial services is a must.