Morgan McKinley is looking for a Client Services Cooridinator to join our Talent Solutions team.
As a Client Services Coordinator, you are the engine room of our client programmes - ensuring all day-to-day administrative tasks are executed seamlessly while delivering accurate reporting to support performance objectives. You thrive in a fast-paced, service-driven environment and take pride in operational excellence, enabling Client Services Consultants to deliver an exceptional experience for our clients.
Key Success Pillars
- Developing and Empowering Yourself
- Operational Excellence & Accountability
- Collaboration – One Team, Winning Together
- Great Customer Experience and Growth
- Financial Success
Key Responsibilities
Developing and Empowering Yourself
- Participate in all relevant training throughout your induction period
- Proactively engage in development opportunities to accelerate progression
- Utilise internal learning platforms to enhance knowledge and soft skills
- Seek and act on feedback to identify strengths and areas for improvement
- Set clear, measurable goals aligned with client SLAs and consistently meet or exceed targets
- Support the development of new Client Services Associates through coaching and mentoring
Operational Excellence & Accountability
- Support implementation and continuous improvement of processes to drive team success
- Maintain expert knowledge of systems, ensuring all records are accurate and up to date
- Coordinate interview scheduling and provide interview note-taking support (virtual and onsite)
- Become fully immersed in assigned client accounts to ensure compliance with portals, processes, and SLAs
- Ensure compliance standards are consistently upheld, including GDPR and recruitment best practices
- Support end-to-end recruitment processes, ensuring efficiency, accuracy, and positive outcomes
- Write, proof, and post compelling job advertisements to attract high-quality talent
- Monitor job boards and track open vacancies in line with client requirements
- Assist in reporting recruitment activity and performance against SLAs
- Track KPIs and metrics to identify improvement opportunities
Great Customer Experience and Growth
- Build and maintain strong relationships with clients, understanding their needs and expectations
- Support delivery of a best-in-class recruitment experience for clients and candidates
- Coordinate high volumes of interviews with hiring managers efficiently
- Deliver exceptional customer service in every interaction
- Act as a Career Ally by supporting and engaging with candidates responsively
- Assist with candidate onboarding to ensure a smooth transition
- Represent the organisation at networking events as a brand ambassador
Skills & Attributes
- Strong administrative experience within a compliance-driven environment
- Highly motivated, results-driven, and customer-focused
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel
- Experience working in a fast-paced, service-oriented environment
- Professional, ethical, and competitive mindset
- Excellent communication and interpersonal skills (written and verbal)
- Strong organisational skills with the ability to prioritise and manage multiple tasks
- Team-oriented mindset with a collaborative approach
- Proven ability to deliver in high-pressure environments where speed to market is critical
- High attention to detail and commitment to operational excellence
Our Values and Culture
At the heart of our "Go Beyond" culture are core values include:
- We Succeed Together
- We Simplify the Complex
- We Go Beyond
We are committed to fostering a diverse, inclusive, and supportive workplace, where every team member can thrive.
