Our client, a leading global business services organisation, is seeking a talented Reconciliation Specialist to join their dynamic Order to Cash Consumer Receivables team in EMEIA for a period of 9 months. This is a key role within a fast-paced environment, offering significant potential for growth and expanded responsibilities.
As a Reconciliation Specialist within the O2C Consumer Receivables team, you'll be instrumental in overseeing reconciliation activities for assigned markets and processes. You'll ensure high standards are maintained, contribute to process improvements, and provide exceptional service to both internal and external stakeholders.
Key Responsibilities
- Oversee assigned reconciliation activity, adhering to internal service level agreements and corporate close schedules.
- Conduct in-depth investigations and reconciliations within systems to pinpoint exceptions, file failures, and missed or failed payments.
- Comprehend and address all issues related to debits and credits within the system.
- Take direct responsibility for rectifying identified issues within the systems.
- Act as a primary point of contact for and swiftly resolve all consumer receivables queries.
- Ensure high standards and practices across all areas of responsibility.
- Timely actioning of fallout from reconciliation processes.
- Effectively escalate complex or persistent issues to the appropriate channels.
- Conduct thorough analytical reviews of data to proactively identify and resolve problems.
- Contribute to various project activities related to the expansion of Consumer Receivables.
- Assist in the design and implementation of new financial reconciliation processes.
- Proactively review existing processes to identify opportunities for efficiency gains.
- Seek out and identify opportunities for continuous improvement.
- Drive continuous improvement through effective business partnering.
- Develop and utilise reports to demonstrate process improvements and their impact.
- Apply a strong technical understanding of assigned processes.
- Provide excellent customer service to both external clients and internal departments.
Key Requirements
- Minimum 2 years' experience within an order to cash function within a SSC environment or similar
- Candidate must hold a relevant third level qualification
- Qualification in a finance related field desired (Accountant - Qualified /Part Qualified or Accounting Technician Qualified)
- Experience in SAP / Oracle a distinct advantage
- Previous experience in reporting and familiarity with reporting software (such as Tableau) is desirable.
- Excellent communication, organisational, and interpersonal skills are essential.
- A self-starter who is motivated, innovative, and ambitious.
- Ability to thrive in a fast-paced environment and demonstrate flexibility when dealing with evolving situations.
- Strong business partnering and customer service orientation.
