Our client is seeking a Security Operations Lead (SecOps) to join their global cybersecurity function. This is a key leadership role responsible for strengthening operational resilience, driving incident response, and ensuring the smooth running of critical security platforms.
The successful candidate will bring innovative ideas, technical expertise, and a proactive mindset to continuously improve security operations. You will also support 24/7 global coverage through a structured on-call rotation across India, Cork, and the U.S.
This role offers the opportunity to step into a visible and impactful leadership position, with responsibility for both hands-on technical work and mentoring of junior team members.
Key Responsibilities
Incident, Problem, and Issue Management
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Lead triage and resolution of incidents, problems, and operational issues across security platforms.
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Conduct root cause analysis, implement preventive measures, and coordinate escalations to Tier 3 support.
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Support major incident response, communication, and post-incident reviews.
Operational Support and Administration
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Oversee Tier 1/2 activities including deployment, configuration, patching, and upgrades.
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Ensure operational runbooks, maintenance tasks, and health checks are executed effectively.
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Monitor system availability, performance, and error conditions to maintain platform reliability.
Automation and Tooling
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Drive automation initiatives to streamline operations and reduce manual workloads.
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Develop or refine scripts and workflows (Python, PowerShell, Bash).
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Evaluate and deploy tools for log analysis, monitoring, and administration.
Knowledge Management and Documentation
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Build and maintain operational knowledge bases, technical documentation, and training materials.
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Mentor team members and promote knowledge-sharing across the SecOps function.
Continuous Improvement
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Analyze operational data to identify trends, recurring issues, and improvement opportunities.
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Implement process optimizations and enable new technologies and capabilities.
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Champion best practices in operational security and service delivery.
Stakeholder Coordination
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Collaborate with internal security engineering, IT teams, and external vendors.
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Coordinate and communicate planned maintenance and change activities.
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Represent the SecOps function in planning sessions and service reviews.
Qualifications & Experience
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Bachelor's degree in Computer Science, IT, Cybersecurity, or equivalent experience.
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Certifications such as CompTIA A+, Network+, Security+ (or similar) are an advantage.
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2-5 years' experience in IT operations, system/network administration, or security operations.
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Practical knowledge of network and endpoint security, logging, and security tools.
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Scripting and automation experience (Python, PowerShell, Bash).
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Understanding of IT service management, incident, and change management.
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Strong troubleshooting, problem-solving, and communication skills.
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Knowledge of core security principles, networks, operating systems, and cloud platforms.
On-Call Commitment
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Participation in structured on-call rotation every 4-6 weeks.
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Coverage: Friday 7pm - Sunday 9pm (local time), including weekends and holidays.
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Fixed on-call allowance per day, plus hourly premiums for time worked, paid monthly in arrears.
