People Support Specialist - Fluent Italian - English

Exciting new opportunity for a HR Administrator with fluent Italian/English to join a leading global organisation based in Cork. The primary purpose of the role will be to support employees with all HR related queries for the assigned region.

Key Responsibilities include:

• Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.
• Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.
• Responsible for keeping records of information received in conversations and log it into the database
• Maintain SLA's by through strong time management and organizational skills
• Collaborate with other HR specialists to improve employee experience
• Share information effectively, while paying careful attention to concerns and questions from employees
• Ensure smooth communication with employees and timely resolution to their queries

Experience required:

• Fluent written and spoken Italian and English essential
• Previous HR experience and proven customer service experience
• Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred
• High-volume contact centre experience preferred
• Communicates effectively accurately by phone and writing using professional grammar.