Data Analyst - Contract

I am currently working with a Cork-based client who is seeking a Support Analyst for a 10-month contract opportunity. The role operates on a hybrid working model.

The position requires a proactive, analytical professional who can work across teams and systems in a fast-paced environment.

Key Responsibilities

• Oversee and manage incoming support requests through a centralised ticketing function.

• Assess, categorise, and route tickets to the appropriate regional or functional teams.

• Personally handle issues that require central ownership, ensuring progress and resolution within agreed timeframes.

• Investigate and troubleshoot reported issues, often involving analysis across multiple systems to confirm root cause.

• Escalate high-priority or complex incidents to relevant teams in line with defined escalation procedures.

• Review and analyse support data to identify patterns, recurring issues, and areas of risk.

• Contribute to system and process enhancements aimed at reducing repeat issues and improving overall service efficiency.

Key Skills

• Strong problem-solving and analytical capabilities, with close attention to detail.

• Effective communication skills, with the ability to work with both technical teams and business stakeholders.

• Collaborative approach, with the ability to operate effectively within a team environment.

• Experience using SQL is an advantage.

Experience Required

• Previous experience in a technical support, application support, or operational systems role.

• Demonstrated experience managing and resolving system or user issues in a structured support environment.