We are currently recruiting for a Customer Service Representative to join a busy organisation. This is an excellent opportunity for a personable, organised and proactive individual who takes pride in delivering a high standard of customer service.
As a Customer Service Representative, you will act as a key point of contact for customers, handling enquiries, resolving issues and providing accurate and timely information. You will build positive customer relationships while working closely with internal teams to ensure a smooth and efficient service.
The ideal candidate will have excellent communication skills, strong attention to detail and a professional, customer-focused approach. You will be confident dealing with customers, able to manage multiple priorities and remain calm under pressure.
Key Responsibilities
- Respond to customer enquiries via phone, email and other communication channels
- Provide professional and efficient customer service at all times
- Handle and resolve customer queries and complaints
- Process customer orders, requests and information accurately
- Maintain accurate customer records and update relevant systems
- Liaise with internal teams to resolve customer issues
- Escalate complex queries where appropriate
- Provide general administrative support as required
- Handle customer information with confidentiality and discretion
About You
We are looking for someone who is professional, personable and customer-focused, with excellent communication skills and a positive approach.
You will ideally have:
- Previous customer service, administration, retail, hospitality or similar experience
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- The ability to handle challenging situations calmly and professionally
- Good problem-solving skills and the ability to use initiative
- Strong IT skills, particularly Microsoft Office
- A flexible, reliable and proactive approach
- The ability to work independently and as part of a team
Qualifications & Experience
- Proficiency in Microsoft Office
- Previous experience in a customer-facing environment
- Relevant customer service or administrative experience
- CRM or customer management system experience is advantageous
- Relevant qualification or third-level education is advantageous but not essential
