Payments Clerk
Location: Bristol (Hybrid Working Available)
Job Type: 11 Month Fixed-Term Contract
Salary: £27,000 - £31,000
The Opportunity
We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions.
Key Responsibilities
- Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly.
- Follow established payment procedures and maintain compliance with regulatory requirements and internal controls.
- Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls.
- Investigate and resolve payment queries, obtaining additional information from customers where required.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance.
- Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing.
- Handle customer complaints in accordance with regulatory requirements and internal procedures, ensuring timely resolution and appropriate documentation.
- Work collaboratively with colleagues and stakeholders to support smooth and efficient payment operations.
About You
- Experience within payments operations, banking, finance, or a regulated financial services environment.
- Knowledge of UK payment schemes such as Faster Payments, BACS, and CHAPS.
- Understanding of payment controls, risk management, and compliance requirements.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Excellent attention to detail and a commitment to maintaining high levels of accuracy.
- A proactive approach to problem-solving and continuous improvement.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- The ability to work effectively both independently and as part of a team.
