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Incident Manager [perm] in tech firm

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Job Description

Exciting role in PMO team to help set up Incident Management in young company, covering Security, Data, and other IT incidents

Roles/Responsibilities

  • Lead and oversee incident response operations, acting as the primary point of contact during major occurrences.
  • Maintain open and transparent communication with all relevant stakeholders, including frequent updates on the status of incidents and resolution strategies.
  • In order to discover fundamental causes, establish preventive measures, and compile complete incident reports, occurrences must be documented and analysed.
  • Mobilise and coordinate cross-functional teams to ensure the availability of resources and expertise for quick incident response.
  • Examine and improve incident management processes, working with appropriate teams to create and update incident response plans and procedures.

Required skills

  • 5+ years of project management experience
  • Understanding of project management approaches and procedures such as Agile, Waterfall, and Scrum
  • Expertise in project management software and tools such as JIRA
  • Understand agile development methods and SDLC (Software Development Life Cycle)
  • Leadership and communication skills to motivate others
  • Product management, customer support, marketing, and engineering
  • Business level English skills, Intermediate Japanese skills or better
  • IT background (with development experience), from the same industry (tech)

*Please note that we can only consider applicants from within Japan or who do not need visa sponsoring

Preferred skills

  • At least ten years of experience in incident management or a related capacity
  • Certified Information Security Manager (CISM), Certified Business Continuity Professional (CBCP), and Certified Incident Handler (EC-CIH) credentials are desirable

Personal Attributes

  • Flexible mindset

About our client

One of the leading fin tech companies in Japan

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Consultant Details

Consultant Details

Mieke Aarsman
Mieke Aarsman