Retail Manager - Travel Retail

Job Description

Our client is a very well known European Travel Retail brand distributing luxury fashion, shoes, bags and accessories. They are looking for a Retail Manager to drive the operations of 6 point of sales

About The Role

This role requires a combination of leadership skills, operational excellence, and a passion for delivering an unparalleled shopping experience to customers.

The Main Responsibilities Will Include

• Provide leadership, direction, and guidance to a team of Store Managers and their respective teams across multiple locations within the region.
• Foster a positive and collaborative work environment, motivating teams to achieve sales targets, provide exceptional customer service, and uphold the brand's standards.
• Oversee all aspects of store operations, including inventory management, visual merchandising, and ensuring adherence to company policies and procedures.
• Collaborate with cross-functional teams to implement effective retail strategies that drive sales growth and enhance customer engagement.
• Ensure that every customer interaction reflects the brand values and delivers an exceptional shopping experience.
• Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.
• Analyze sales data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Develop and implement training programs for store teams, focusing on product knowledge, sales techniques, and customer service excellence.
• Provide ongoing coaching and mentorship to develop employees' skills and capabilities.

Qualifications

• Bachelor's degree or diploma in Business Administration, Retail Management, or related field. Master's degree is a plus.
• Proven experience in luxury retail management, with a track record of leading high-performing teams and achieving sales targets.
• Strong understanding of luxury, brand identity, and customer experience principles.
• Exceptional leadership and interpersonal skills with the ability to motivate and inspire teams.
• Analytical mindset with proficiency in using sales data and KPIs to inform decision-making.
• Excellent communication skills, both written and verbal.
• Ability to travel within the designated region as needed.
• Proficiency in relevant retail management software and Microsoft Office Suite.

What's On Offer

You will learn from a very fast paced environment and a strategic role handling multiple luxury fashion brands. This is a replacement role so you will arrive in a comfortable environment with exciting projects to manage. You report to the Commercial Director hence you will be exposed to stimulating sales decisions.

How To Apply?

Interested applicants kindly attach the latest copy of your resume (with details of your last drawn and expected salaries).

Only shortlisted candidates will be notified.

Morgan McKinley Pte Ltd

Benedicte Slocombe

Manager

EA Licence No: 11C5502

Registration No: R1441484