Customer Service Advisor - Branch Banking - DUBLIN

Job Description

The company: Our client is one of Ireland's leading retail and SME banks. Their focus is centered on ensuring we deliver what our customers, colleagues and communities need to be successful.

The company:

Our client is one of Ireland's leading retail and SME banks. Their focus is centered on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role:

As a Branch Customer Experience Champion, you will work collaboratively with your team and
Branch Lead to support the efficient delivery of business objectives and the day to day branch
operations in a compliant manner. You will actively develop your skills through participation in our
Blackbelt program whilst ensuring you meet the needs of our customers through promotion of our
Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy
and take part in 'in branch' and localised promotional activities within the territory to identify new
business opportunities to increase new customer acquisition whilst maintaining positive
relationships with existing customers.

Your Team:
You will be a member of a team that is the 'Face' of the brand. Your team is a dynamic one and works in a
fast paced environment to drive and deliver the Bank's ambition to become Ireland's best personal
and business bank.

Your Responsibilities:
 Support in the day to day operation of customer service within the branch.
 Provide an excellent level of customer service, further improving the customer experience
with both over the phone and face to face interactions.
 Take ownership and deal with customer queries in an effective, professional and compliant
manner.
 Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance
with the Omni-Channel ethos and activity management system.
 Assist with sales campaigns including post sales fulfilment, administration and follow up
tasks.
 Adopt a prompt and customer centred response to leads passed from Open24 to maximise
new business opportunities from customer base.
 Perform duties in accordance with policies, procedures, whilst living Bank's values and
Standards.
 Assist the Branch Lead and wider territory team with key customer relationships.
 Assist with retaining existing business and actively contribute to growing new business
across all customer segmentation profiles in line with agreed branch requirements.
 Perform cash administration duties, promoting, balancing and efficient daily maintenance of
ATM/SSBM policies and procedures relevant for your branch location and model.

 Perform the various roles in the branch on a rotation schedule on an ongoing basis.
 Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
 Commit to continuous professional development and agree an annual performance and
professional development plan with the manager.
 Continuously reviews skills, and be flexible and open to feedback

Requirements:

Essential
 Strong interpersonal and communication skills with a commitment to providing an
outstanding customer experience
 Have significant level of proven sales, customer service or clerical experience in a regulatory
compliant environment
 Committed to and enjoys working in a sales environment

Desired
 Qualified Financial advisor - recognised qualification to permit the discussion of product
information and provide advice to customers i.e. QFA, or APA in both Loans and Savings and
Investments
 Actively engaged in Continuous Professional Development
 Significant experience in financial services
 Excellent knowledge of all retail finance product, processes and procedures

Competencies for Your Role / Behaviours for Success:
Accountability and Decision Making Commercial Growth Communication & Influencing
Customer Focus High Performance Teams Risk Management

What's in it for you?

• A competitive salary
• Generous leave entitlement e.g. Holiday, Maternity, Paternity, Parental and Life Leave
• Training and Development - Support your continued education and completion of your professional exams as well as on the job training
• Career Progression - We offer our employees career paths with stability, long-term growth, and a challenging and dynamic work environment
• Supportive team network
• Company initiatives/supports
• Employee Resource Groups
• Employee Assistance Programme
• Bike to work
• Holiday Fund
• Travel Pass
• Staff Banking

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.