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Customer Care Associate - German

Job Seekers Ireland Multilingual Pharmaceutical

Job Summary

  • Dublin South
  • Permanent
  • BBBH765248
  • Aug 26, 2020
  • Competitive
Job Description

We are looking for an experienced native German Customer Care Associate for this one year contract

Role: Customer Care Associate - German

Location: Dublin South

Contract: 1 year long (Temporary)

Salary: €39,000 DOE

This market leading Pharmaceutical company is currently seeking a Native speaking German Customer Care Associate to join their growing team. The successful candidate will support with order management duties related to supply chain, ensuring excellent customer service both internally and externally.

Duties:

  • Act as the key point of contact for customers, affiliates and Local Service Providers.
  • Develop and maintain good relationships with internal/external stakeholders.
  • Manage and solve all customer service complaints and complex problems relating to orders.
  • Executes track and trace on daily basis, follows up on delays, and signs off reports.
  • Process returns for all order types, create credit and debit notes.
  • Maintain and update the Customer Master Data file.
  • Handle and resolve service/transport issues, track and trace orders and follow up on delays.
  • Log and report customer service complaints.
  • Ensure prompt response to customer queries with the agreed service levels and applicable conditions.

Requirements:

  • Fluency in English and Native German is essential.
  • 2 years Customer service or Order Management experience.
  • Excellent communication skills (both written and verbal).
  • Degree in Economics, business administration or supply chain is desirable.

If this role sounds of interest to you or someone you know, apply now! Send any queries to ckenny@morganmckinley.com

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Consultant Details

Consultant Details

Caoimhe Kenny
Caoimhe Kenny
  • Consultant | Multilingual | Ireland
  • 01 4321500
  • ckenny@morganmckinley.com