Morgan Mckinley is delighted to be bringing to market an exciting opportunity: Customer Success Administrator within the Motor Industry - The 1st role of its kind in the company's Cork base.
Location: Mallow Road, Cork
Contract: Full-time (Monday - Friday), Permanent
Salary: Dependent on Experience, Minimum €35,000
Are you passionate about the motor industry and delivering exceptional customer service? We're seeking a dedicated Customer Success Administrator to join a notable, global company where you'll play a crucial role in ensuring their customers receive outstanding end to end support and assistance.
*this is not a sales role*
Key Responsibilities:
Customer Relationship Management: Serve as the main point of contact for our valued customers, providing personalized support and guidance to meet their needs effectively.
Order Processing: Manage customer parts orders, from initial inquiry to delivery, ensuring accuracy and timeliness throughout the process.
Issue Resolution: Proactively address customer concerns and inquiries, troubleshooting problems and finding innovative solutions to ensure customer satisfaction.
Documentation and Record-keeping: Maintain detailed records of customer interactions, transactions, and preferences, utilizing CRM software to track and manage customer relationships.
Product Knowledge and Education: Stay informed about the machinery and equipment and services, providing customers with advice and guidance to help them make informed decisions where needed.
Requirements:
Why this position is so exciting:
Apply with your CV to hear more and to be taken into consideration for the position.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.