Morgan McKinley is currently partnering with a major Irish retail bank to hire for a Customer Experience Champion in their Dublin location.
This is initially a 11-month contract through Morgan McKinley.
About the Job
As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day-to-day branch operations in a compliant manner. You will receive hand-on, on-the-job training. You will have the opportunity to become familiar with the Banks Customer Segmentation Strategy and take part in 'in branch' and localised promotional activities to potentially identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers.
Your Team:
Your team is a dynamic one and works in a fast-paced environment to drive and deliver the Bank's ambition to become Ireland's best personal and business bank.
Your Responsibilities:
* Support in the day-to-day operation of customer service within the branch.
* Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions.
* Take ownership and deal with customer queries in an effective, professional and compliant manner.
* Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
* Adopt a prompt and customer centred response to leads to maximise new business opportunities from customer base.
* Perform duties in accordance with policies, procedures, whilst living PTSB's values and Standards.
* Assist the Branch Lead and wider territory team with key customer relationships.
* Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
* Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model.
* Perform the various roles in the branch on a rotation schedule on an ongoing basis.
* Maintain knowledge of the regulatory codes and legislation impacting on day-to-day work
Requirements:
Essential
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
* If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
* Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
* Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC)
* Committed to and enjoys working in a sales environment
Desired
* Excellent knowledge of all retail finance product, processes and procedures
* Significant experience in financial services
