Banking Operations Team Manager | West Ireland | Permanent | Hybrid
Are you a driven and experienced banking operations leader with a passion for people management, performance improvement, regulatory compliance and payments?
Our client is seeking a Banking Operations Team Manager to oversee a high-performing team responsible for the delivery of back office and customer resolution services across credit card, loan, deposit, and current account products.
Responsibilities:
- Lead and develop a team of managers and staff engaged in key back office and customer fulfilment activities, including:
- Direct Debit setup and maintenance
- Handling of payment rejects
- Oversight of arrears management processes
- Customer queries received via post
- Drive operational excellence, ensuring all activities are completed within SLA and to the highest quality standards.
- Oversee secure messaging processes and convert incomplete deposit/current account applications through AML, ID&V, and funding actions.
- Ensure full compliance with regulatory obligations, payment scheme requirements, and internal policies.
- Identify and mitigate risks across all operational processes.
- Utilise technology and automation to improve efficiency, performance, and customer satisfaction.
- Set and manage productivity targets, with a focus on continuous improvement and cost containment.
- Develop and support front-line managers, fostering strong leadership across the unit.
- Collaborate closely with key internal stakeholders across Compliance, Risk, and Product to align on priorities and controls.
Requirements
- Strong understanding of payments processing and back-office financial operations.
- Strong SEPA /Swift experience
- Prior experience within an Irish bank desirable
- Proven track record in leading and motivating operational teams.
- Deep knowledge of regulatory requirements in the financial services sector.
- Highly organised and detail-oriented with a strong control mindset.
- Results-driven with a strong sense of accountability and ownership.
- Able to translate strategic business goals into actionable team and individual targets.
- Strong analytical and decision-making skills.
- Collaborative mindset with the ability to work cross-functionally at a senior level.
