Labs Data Operations Analyst

Contract role

Based in Cork

Primary Responsibilities:

• Maintain and grow a strong working knowledge of the various systems used in the organization.
• Use expertise in business process understanding, development and support, to manage business systems.
• Provide as needed support for the timely installation of new releases and patches by providing technical expertise, associated training, and business process development.
• Resolve system issues quickly to ensure continued access; apply root cause analysis as needed.
• Provide support to system users with queries and incidents in line with agreed Service Level Agreements.
• Identify system risks and issues and raise concerns appropriately.
• Apply knowledge and experience to continuously improve functionality and efficiency.
• Partner across functions, geographies and vendor staff as needed.
• Understand and respond to customer feedback on systems.
• Manage user access to relevant systems ensuring that users have met the access requirements.
• Support system testing as needed.
• Support internal audits and external inspections as needed.
• Develop and support user training as needed, including maintenance of job aids, FAQs, knowledge base, etc.
• Complete data movement activities and associated quality checks.
• Develop and maintain metrics as needed.

Minimum Qualification Requirements:

• Bachelor's degree preferably in a Science qualification, or equivalent work experience, preferred.
• Applied experience in medical, quality, clinical drug development, or clinical information flow, preferred
• Excellent oral and written communication skills; able to communicate clearly and succinctly with team members and leadership.
• Strong problem-solving skills; able to anticipate and recognize problems, diagnose root causes and take corrective action to prevent recurrence within the team.
• Excellent self-management and organizational skills; able to manage workload, set personal priorities and adjust as needed.
• Flexibility to adjust quickly and effectively to frequent change and altered priorities.

Additional Preferences:

• Advanced degree in relevant field.
• Background in Clinical Laboratory work.
• Experience in clinical development data systems as well as current and evolving technologies to support clinical development.
• Knowledge and/or experience in project management of data migration and reporting.
• Good interpersonal and leadership skills.
• Demonstrated strength in logical thought and critical thinking.
• Ability and experience in building consensus and resolving conflict to drive progress.
• Flexibility in approach and/or high learning agility.
• Ability to adjust to unexpected business opportunities while also being a catalyst for positive change.
• Knowledge of regulatory and quality requirements governing clinical data development.
• Exceptional customer focus.
• Strong collaboration and teamwork skills.