Team Leader - Customer Service

Job Description

Our client is seeking a number of Team Leaders to join their business for a period of 6 months. This is an exciting and rewarding opportunity.

Our client is seeking a number of Team Leaders to join their business for a period of 6 months. This is an exciting and rewarding opportunity.

Based in Limerick City, our client is seeking an experienced team leader to manage up to 15 customer service representatives. You will report into the Operations Managers of specific divisions. Ideally experience within a Call Centre would be ideal or working as a Team Leader.

This role will be working on a shift pattern also.

Duties -

• Working with the Operations Manager to ensure calls are answered efficiently, understanding the business unit contract.
• Stretch, Coach, develop and support your team members ensuring regular formal and informal 1:1s
• Practice the companies values of teamwork adopting a lead by example approach with your team.
• Be familiar with and practice a consistent and reasonable approach to company policies and procedures.
• Take advantage of opportunities to identify and support staff development, succession planning, and talent management.
• Monitor, analyse (call calibration) and act to ensure quality standards are met.
• Maintain account knowledge, including attending relevant Advisor product and process training.
• Respond to Client queries and communicate complex ideas simply and clearly.
• Track record of meeting targets on a daily, weekly and monthly basis.
• Lead by example, actively promote and foster a culture where learning and customer service are of the highest priority.

Our ideal candidate:

• Flexible and adaptable with a positive attitude to change.
• Possess a professional, diplomatic and analytical approach to your own specific tasks of your team.
• Ability to multi-task in a busy environment and deal with customer queries.
• Proficient in the use of MS Office - Word, Excel, etc
• Excellent communication skills and the ability to deal with both internal and external communications.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.