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Multilingual Customer Service Representative

Job Seekers Ireland Sales Telecoms

Job Summary

  • Limerick
  • Permanent
  • BBBH815701
  • May 12, 2022
  • €20k​ - €30k
Job Description

Are you passionate about customer service? If so, this is a fantastic opportunity to join an excellent team.

Multilingual Customer Service Representative

A leading global entertainment company is looking for Customer Service Representatives with French, German, Italian, Spanish or Portuguese fluency to join their growing team. With a competitive salary along with a wide benefits package, this would be a great opportunity for someone with previous call centre or customer facing experience.

Location: Temporarily remote due to Covid-19 but returning to offices in County Limerick, Ireland, when it is safe to do so.

Salary: €27,000 per annum

Contract: Permanent | Full Time

Working hours: 40 hours per week. Must be flexible with working hours, willing to work shifts during evenings and weekends.

Overview of Role

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities. The role will involve providing first-class service to our customers and assisting with key operational tasks.

Key Responsibilities

· Customer Service - provide e-mail and phone support to customers

· Ability to liaise with other departments

· Identify process improvement opportunities and raise them through the appropriate forum

Skill and Attributes

· Communication Skills - Outstanding written and oral communication skills

· People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way

· Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources

· Quick Learner - Learning and adapting to new technologies and tools

· Resilience - Capability to handle stressful situations while dealing with customers

· Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests

Once part of the team, you will have access to a wide benefits package:

· Competitive starting salary of €27,000

· Health package

· Continuous training & support

· Career progression

· Employee Engagement initiatives

· Work Abroad Scheme in North America, APAC, Africa, Europe

· Casual dress code

· Free parking

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

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Claire White
  • Talent Acquisition Specialist
  • 353 (0) 1 6652222
  • cwhite@morganmckinley.com