Are you passionate about customer service? If so, this is a fantastic opportunity to join an excellent team.
Multilingual Customer Service Representative
A leading global entertainment company is looking for Customer Service Representatives with French, German, Italian, Spanish or Portuguese fluency to join their growing team. With a competitive salary along with a wide benefits package, this would be a great opportunity for someone with previous call centre or customer facing experience.
Location: Temporarily remote due to Covid-19 but returning to offices in County Limerick, Ireland, when it is safe to do so.
Salary: €27,000 per annum
Contract: Permanent | Full Time
Working hours: 40 hours per week. Must be flexible with working hours, willing to work shifts during evenings and weekends.
Overview of Role
The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities. The role will involve providing first-class service to our customers and assisting with key operational tasks.
· Customer Service - provide e-mail and phone support to customers
· Ability to liaise with other departments
· Identify process improvement opportunities and raise them through the appropriate forum
Skill and Attributes
· Communication Skills - Outstanding written and oral communication skills
· People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
· Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
· Quick Learner - Learning and adapting to new technologies and tools
· Resilience - Capability to handle stressful situations while dealing with customers
· Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
Once part of the team, you will have access to a wide benefits package:
· Competitive starting salary of €27,000
· Health package
· Continuous training & support
· Career progression
· Employee Engagement initiatives
· Work Abroad Scheme in North America, APAC, Africa, Europe
· Casual dress code
· Free parking
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.