Software Developer - Tech Lead

Job Description

An excellent opportunity for an experienced Software Developer/Tech Lead to join a Global Pharmaceutical company on a permanent basis.

The Role:

• Accountable for the development, release and support of Customer Service Management needs.
• Lead the development, maintenance, and support for Customer Service Management applications throughout the Software Development Lifecycle according to the IT methodology, department SOP's, team guidelines, best practices and industry standards.
• Recognized as the Subject Matter Expert for technical aspects of Service Cloud
• Analyzes, designs, and develops new application software and/or interfaces between applications.
• Creates and maintains system documentation according to the IT methodology for new and existing applications.
• Participates in all phases of the software development project including: buy off the shelf versus build custom analysis, vendor selection, design, construct, implementation, testing, and post-implementation activities.
• Provides production support by proactively monitoring applications and seeking to improve application availability, quality, and performance by ensuring achievement of Service Level Agreements (SLA) and participating in required on-call support, as needed.
• Accountable for technical issue resolution including diagnosis of problem, recommendations for workarounds, and defect correction.
• Understands customer's business implications and incorporates understanding into technical and process improvement recommendations.
• Maintains collaborative working relationships with IT business partners, IT services, and software vendors, when required.

Requirements:

• Level 8 Bachelor's degree in Computer Science or another technical field
• Strong experience building custom enterprise applications on the Salesforce platform, synchronous and asynchronous processing methodologies, adhering to best practices for scalability, performance and to maintain platform health.
• Familiar with Salesforce integration mechanisms, batch and real-time, Platform Events, REST API, ETL, ELT, EAI, API-lead middleware platform integration.
• Strong problem-solving and decision-making ability to evaluate and identify technical solutions.
• Salesforce Developer Certification preferred
• Experience building Salesforce Experience Cloud solutions preferred
• Background in Object Oriented Programming is an advantage ex. Java, C++, C#

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

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