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Service Delivery Manager

Job Seekers Ireland IT Technology

Job Summary

  • Dublin
  • Permanent
  • BBBH791022
  • Aug 23, 2021
  • €70k - €90k
Job Description

Service Delivery Manager

Service Delivery Manager

Morgan McKinley is looking for a Service Delivery Manager with a background in managing a multilingual team.

This is a fast paced role where the successful candidate will be responsible for overall Manage a team of Team Managers.

The Job Description

  • Manage a team of Team Managers, Team Leads, Pod Leads and associates working on a digital operations program
  • Act as POC to both Internal Leads and client PGM's for a number of workflows at a site level
  • Responsible for the operational delivery of all KPI's and Client OKRs
  • Work closely as part of a Global team to manage the day to day performance on your site through best practice sharing and collaboration
  • Own Capacity planning at a workflow level
  • Strong people management skills
  • Conduct regular coaching, feedback and mentoring with your direct reports
  • Contribute and participate in WBR, MBR & QBR's with the client
  • Manage Staffing, Attendance & Attrition levels
  • Manage client escalations at a site level
  • Develop strong working relationships with support dept's for Cap Planning, Trolicy, Tools, BA's, MIS, PEX
  • Work within the Quality Management framework to own and drive quality results
  • Be prepared to work in an Agile and rapidly changing environment
  • Contribute to the sites P&L through management of costs and ensuring revenue opportunities are maximized

Application Criteria

  • Experience working within GDO an advantage
  • Experience managing a multilingual team working with multiple workflows
  • Experience with client management and working within a global team structure
  • Operationally strong with a good grasp of metrics
  • Strong People manager
  • Ability to work in a fast paced environment with minimal supervision
  • Sense of ownership and pride in your performance and its impact on the team.
  • Critical thinker and problem-solving skills
  • Strong Team player
  • Great interpersonal and communication skills
  • Experience in data analysis and reports

Please contact Alex Donnelly at adonnelly@morganmckinley.com or telephone:(01)4485620 for more information.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

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Alexandria Donnelly
  • Consultant | Project, Transformation & Consulting Recruitment
  • 353 (0) 1 4321555
  • adonnelly@morganmckinley.com