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Quality Insights Analyst

Job Seekers Ireland Multilingual Hospitality & Tourism

Job Summary

  • Dublin City Centre
  • Temporary
  • BBBH780396
  • Apr 20, 2021
  • Competitive
Job Description

We are looking to speak with experienced Quality Analysts who have fluent English and Spanish/French to join this Global company. .

Role: Quality Analyst
Location: Dublin
Salary: €45,000
Duration: 7 months

Our client, a highly reputable Global company is currently seeking a Quality Analyst located in Dublin to support the day-to-day activities of the internal Appeals & Escalations Quality program.

This is a great opportunity to further your career and gain new skills. The Analyst will lead by example and set the high bar standard for Quality across the Appeals & Escalations team and CS organisation.

We are looking to speak with candidates who have worked in a Sales, Tech or Social Media environment who have liaised with multiple stakeholders both internal customer service team members and external customers.

Responsibilities:

  • Conduct regular software audits

  • Maintain working knowledge of quality standards

  • Develop and perform quality test processes

  • Make recommendations for repairing defects

  • Create, review and refine user experience documents

  • Develop and execute test plans to ensure that all objectives are met

  • Identify and remedy defects within the production process.

  • Evaluate large data amounts from different sources and develop useful summary reports

Requirements:

  • Fluent in English plus Spanish and/or French required

  • Experience using NICE Quality Central software

  • Strong attention to detail and ability to work independently

  • Problem-solving skills

  • Written and verbal communication

  • Knowledge of Google suite, including sheets

  • Time management

  • Customer Service Quality Assurance experience

  • Bachelor's Degree or equivalent education/experience, advanced degree is preferred

If you would like to find out more about temporary opportunities, then please apply today.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Caoimhe Kenny
Caoimhe Kenny
  • Recruitment Consultant | Ireland
  • 01 4321555
  • ckenny@morganmckinley.com