You are visiting this website from:
View All Jobs

Program Manager & Business Analyst

Job Seekers Ireland IT Technology

Job Summary

  • Dublin City Centre
  • Contract
  • BBBH771987
  • Dec 15, 2020
  • Competitive
Job Description

Our client, a leader in the tech and social media industries is looking for an experienced Program Manager with superior data analysis skills to join their Global Quality Operations team

Our client, a leader in the tech and social media industries is looking for an experienced Program Manager with superior data analysis skills to join their Global Quality Operations team

Please note this is a contract role for 11 months (hourly rate).

Global Quality Operations team provides the human expertise needed for the safety and integrity of our community and business. We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strategic thinker with strong analytical and creative problem-solving skills. You will partner closely with several cross-functional teams to ensure high quality and safe experiences for both people and businesses across the the client's family of apps.

Successful candidates for this team are adaptable, creative, have a bias toward action, aren't afraid of being wrong, and can successfully work across various teams, countries and time zones. This position is available in our Dublin office.

Responsibilities

  • Manage complex vendors and perform weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other vendors/ regions to aggregate, prioritize and report on the top quality issues impacting the organization.
  • Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines.
  • Identify and share best practices across the team to build a consistent backbone of support across our sites / vendors.
  • Launch/maintain quality programs for new products and new support sites (vendor locations). Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational metrics collaboratively with other teams.
  • Demonstrate Operational Excellence and focus on continuous improvement and maintain consistency across regions and vendors.
  • Drive internal and external process improvements and quality programs, consulting with cross-functional and cross-regional teams to understand needs and pain points, and ensure internal tools and automation systems are fully leveraged. Proactively build long-term relationships with cross-functional teams to further the team's mission and priorities.
  • Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly.
  • Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
  • Facilitate meetings across levels and regions to drive progress against goals and objectives, and establishing clear next steps and owners and resolving blocks that impede progress
  • Travel overnight internationally when needed

Requirements

  • 5+ years of proven Program management or process excellence experience
  • 4+ years experience with Excel (PivotTable, Charts, Statistical functions)
  • Able to work/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
  • Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences
  • Comfortable with a rapidly-changing environment with a goal-oriented approach

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

broadbean-tracking

Consultant Details

Consultant Details

kim-tompkins
Kim Tompkins
  • Senior Consultant | Remote Delivery, Cork
  • 353 (021) 2300 300
  • ktompkins@morganmckinley.com