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Process Analyst - Russian/Portuguese

Job Seekers Ireland Multilingual Technology

Job Summary

  • Dublin
  • Permanent
  • BBBH795222
  • Oct 05, 2021
  • Competitive
Job Description

This is an exciting opportunity for a fluent Russian/Portuguese speaker with customer care experience to work with a global company

Title: Process Analyst

Type: Permanent Full time

Languages: Russian/ Portuguese

Salary: competitive

Location: Dublin

Function: BPO, Audit, Risk & Compliance

The opportunity:

The ideal candidate will review triage, assess, prioritize and make decisions on audits resulting from a process review.

Responsibilities:

  • Flag any case blockers & escalations where necessary

  • Issue notices to partners in accordance with decisions made on individual cases

  • Tracking all correspondence

  • Document cases & meeting notes

  • Supporting bugs, audits and invoicing

  • Research and Gathering data insights to assist in evolving client platforms.

  • Educate customers on policy and product questions

Requirements

  • Bachelor's degree

  • Relevant Experience and Minimum of 1-2 + years working in a service/customer service/sales organization

  • comfortable understanding Tech and customer care campaigns

  • Understanding of supporting bugs, audits and invoicing

  • strong analytical mindset, attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

  • Experienced in customer care will be an advantage is essential

  • Technology savvy and happy to learn new technology products

  • Highly communicative, flexible, open-minded and with a consultative approach

  • Problem solver in nature, able to do so in ambiguity.

  • Excellent oral and written communication skills.

  • Strong technical skills in relation to data analytics is a strong advantage

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Ariana El-Ajouz
Ariana El-Ajouz
  • Recruitment Consultant - Marketing & Multilingual
  • 353 (0) 1 4321555
  • aelajouz@morganmckinley.com