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Partner Success Manager

Job Seekers Ireland Compliance Hospitality & Tourism

Job Summary

  • Dublin
  • Permanent
  • BBBH815171
  • May 09, 2022
  • €50k - €70k
Job Description

Our client is the leading company in the home-sharing market and are looking for an experienced Partner Success Manager to join their Advanced Partnerships team - 6 Month Contract

Role:

In response to the unfolding humanitarian crisis in Ukraine, Our client has offered free,
short-term housing to up to 100,000 refugees fleeing the conflict, regardless of nationality, race, ethnicity, or how they identify.

To achieve this commitment, they are partnering with international NGOs as well as national and community-based organisations to bring this housing offer to those that need it most. Partner Success Managers will help manage and support the day-to-day relationships with these nonprofit partners across Europe as they onboard our program, technology and tools - ultimately playing a key role in our ability to reach 100,000 people with this critical resource.

Responsibilities
● Ongoing partner account management (ie multiple check-ins per week via phone/email
w/ partner bookers) to maximise adoption/usage of our technology
● Monitoring partner's their travel dashboards for budgets/spend tracking and to
ensure proper use of our technology, including Salesforce
● Gathering and surfacing partner (ie booker) insights via reservation audits, conversations
with bookers, reviewing key contact/ticket issues etc. to identify points of friction,
challenges and opportunities to enhance each partnership
● Cascading partner updates to key internal stakeholders
● Support and escalate funding discussions, additional partnership parameters and
requests for additional grants to Partnerships Managers
● Their technology and travel dashboard support including dashboard creation, partner
trainings, and troubleshooting product challenges
● Staffing and responding to a unified Ukraine partnerships email alias to answer real time
questions and escalations
● Supporting referral partners in processing their requests for housing

Requirements
● Fluency in English and one other of the following languages required: Polish, Hungarian,
Romanian, German, French, Italian
● 2-3 years experience in program operations, client/partner management or customer
support role
● Refugee-related NGO experience and/or training on trauma informed approach a plus
● Ability to work one or both weekend days
● Ability to share critical/ constructive feedback
● Established self care plan and ability to maintain wellness/work-life balance in a high
stakes environment

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Tara O'Halloran
Tara O'Halloran
  • Consultant | Sales Recruitment
  • 353 (0) 21 2300300
  • tohalloran@morganmckinley.com