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Customer Service Representative - German, Dutch, Polish

Job Seekers Ireland Multilingual Telecoms

Job Summary

  • Dublin
  • Permanent
  • BBBH819751
  • Jun 20, 2022
  • €30k - €40k
Job Description

This is an ideal opprtunity for a bilingual speaker looking to grow their career in the Customer Service Industry while working with a Multi-National company based in Ireland

Job Title: Customer Service Representative

Salary: €32,000 - €35,000

Type: Permanent

Location: Dublin - Hybrid/Remote

Job Description:

As a customer service representative, the candidate will be responsible for working directly with customers to enhance their overall experience of products and ensuring great customer service is achieved.

Responsibilities:

  • Be the first point of contact for customers with the responsibility of ensuring a positive customer experience.
  • Solve customer issues across a variety of areas through phone and email.
  • Document and resolve issues such as, why customers contact support, how the issue has been resolved and what can be done better the next time.
  • Contribute ideas on how to improve processes and make things better.

Requirements:

  • Strong focus on customer experience and the timeframe in which it should be delivered.
  • Fluent in English and German, Dutch or Polish.
  • Respect for all team members and customers while building relationships and resolve disputes with ease.
  • Ambitious and hard-working person with interest in growing their career.
  • Ability to build customer and client relationships.
  • Be familiar with technology systems to update customer records accurately and effectively and comply to automated workflows.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Leah Murphy
Leah Murphy
  • Consultant | Multilingual Recruitment
  • 353 (0) 1 4321555
  • lmurphy@morganmckinley.com