- Dublin City Centre
- Jan 25, 2023
- €20k - €30k
Are you a customer service or sales advisor seeking a new opportunity in Dublin?
Job Title: Customer Service and Sales Advisor
Location: Stephens Green, Dublin (Onsite)
We are seeking a Customer Service and Sales Advisor to join a team in a new facility for a well-established retail Ecommerce business entering the market in Ireland. As a Customer Service and Sales Advisor, you will play a vital role in maintaining our outstanding service standards and driving our growth plans by providing exceptional experiences to our customers.
- Handling inbound calls and inquiries from customers and providing industry-leading advice
- Building strong relationships with customers through excellent interpersonal skills
- Communicating with customers via phone, email, and live chat to provide quotes and maximize sales
- Becoming an expert in the field through regular training
- Managing and improving our CRM, building a quality customer database to ensure outstanding service is delivered
- Achieving and exceeding personal and team targets
- Communicating with UK office team members, suppliers, and other third parties as needed
Skills and Qualities:
- Strong relationship-building skills and the ability to quickly establish trust
- Excellent communication and listening skills
- Proactive and results-driven attitude
- Strong organizational and time management skills
- High motivation to achieve and exceed targets
- Strong interpersonal skills and personable nature
- Strong team ethic
- Experience in a customer service, sales, or sales administration role
- Strong verbal and written communication skills
- Experience with computer-based systems, particularly Outlook and Microsoft platforms
- Experience with a CRM (preferred but not required)
- Experience in E-Commerce or understanding of courier networks (preferred but not required)
If you are excited about the opportunity to be a part of our growing team and possess the skills and experience we are looking for, please apply today!
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.