This is a great opportunity for a Multilingual Speaker to grow their career working with a large Financial Institution in Dublin City.
Title: Customer Service Analyst
Languages: French, German, Italian, Spanish, Portuguese
Salary: Competitive
Type: 6 months contract - will become permanent after for the right candidate
Location: Dublin Centre
Key Responsibilities:
Ensure customer queries are answered in the most efficient way possible.
Support and strengthen customer needs in an efficient, effective, and professional manner and handle exceptional requests when required
Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer.
Manage a portfolio of high-profile clients, ensuring all their queries are acknowledged, investigated, and resolved in a timely and professional manner and in line with departmental standards
Be involved and understand Monetary Claim issues
Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
Drive client satisfaction for a given portfolio - including regular proactive calls and visits where required.
Escalate customer feedback, processing delays and errors appropriately
Coordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
Experience and Skills
Experience in Customer Services and/or Finance
Experience of successfully building a trusted network of people who have assist them in achieving their goals
Proven track record of managing client relationships and delivering high quality customer service
Fluency in English and an additional European language (French, Spanish, Portuguese, German or Italian) is advantageous.
Must have proficient use of all Microsoft Applications (Word, Excel, Access, PowerPoint), with very strong computer/technical skills
Experience in a fast-paced team environment, with being a senior member or SME in this team being an advantage
Superior investigative and analytical skills with proven ability to understand and interpret statistics and metrics
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.