Customer Service Analyst- Language Required

Job Description

This is a great opportunity for a Multilingual Speaker to grow their career working with a large Financial Institution in Dublin City.

Title: Customer Service Analyst

Languages: French, German, Italian, Spanish, Portuguese

Salary: Competitive

Type: 6 months contract - will become permanent after for the right candidate

Location: Dublin Centre

Key Responsibilities:

• Ensure customer queries are answered in the most efficient way possible.

• Support and strengthen customer needs in an efficient, effective, and professional manner and handle exceptional requests when required

• Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer.

• Manage a portfolio of high-profile clients, ensuring all their queries are acknowledged, investigated, and resolved in a timely and professional manner and in line with departmental standards

• Be involved and understand Monetary Claim issues

• Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required

• Drive client satisfaction for a given portfolio - including regular proactive calls and visits where required.

• Escalate customer feedback, processing delays and errors appropriately

• Coordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable

Experience and Skills

• Experience in Customer Services and/or Finance

• Experience of successfully building a trusted network of people who have assist them in achieving their goals

• Proven track record of managing client relationships and delivering high quality customer service

• Fluency in English and an additional European language (French, Spanish, Portuguese, German or Italian) is advantageous.

• Must have proficient use of all Microsoft Applications (Word, Excel, Access, PowerPoint), with very strong computer/technical skills

• Experience in a fast-paced team environment, with being a senior member or SME in this team being an advantage

• Superior investigative and analytical skills with proven ability to understand and interpret statistics and metrics

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.