Customer service agent (Bank)

Job Description

Customer Service Agent. A leading company in Ireland is now looking for Customer Service Advisors to successfully assist one of Irelands largest financial institutions

Job description

Customer Service Agent

A leading company in Ireland is now looking for Customer Service Advisors to successfully assist one of Irelands largest financial institutions. This role is Monday-Friday working in the companies Dublin Office. Full training will be provided.

Salary: €25,389 per year

Hours: 37.5 per week: Monday - Friday (Days)

Location: Onsite in Dublin

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Effectively managing a database through accurate and efficient data entry
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• Previous Customer Service experience
• Excellent verbal and written communication skills
• A high level of accuracy and attention to detail
• Strong computer skills are essential - Word & Excel
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team

Employee Benefits include:

• Wellbeing programme focused on our people's health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme
• Employee Discounts
• Life Cover
• Internal Development Programmes
• Refer a Friend Scheme
• Cycle to Work Scheme
• Leap Card Tax Saver
• Maternity Pay & Paternity Pay

Job description

Customer Service Agent

A leading company in Ireland is now looking for Customer Service Advisors to successfully assist one of Irelands largest financial institutions. This role is Monday-Friday working in the companies Dublin Office. Full training will be provided.

Salary: €25,389 per year

Hours: 37.5 per week: Monday - Friday (Days)

Location: Onsite in Dublin

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Effectively managing a database through accurate and efficient data entry
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• Previous Customer Service experience
• Excellent verbal and written communication skills
• A high level of accuracy and attention to detail
• Strong computer skills are essential - Word & Excel
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team

Employee Benefits include:

• Wellbeing programme focused on our people's health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme
• Employee Discounts
• Life Cover
• Internal Development Programmes
• Refer a Friend Scheme
• Cycle to Work Scheme
• Leap Card Tax Saver
• Maternity Pay & Paternity Pay

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF LA CRÈME SERVICES.