This is a great Temporary Opportunity for a Customer Operations Administrator, fluent in French to work with an excellent Dublin based company!
Customer Operations Administrator - French Speaking
Title: Customer Operations Administrator
Type: 6 months FTC
Salary: 30,000-33,000 base DOE + benefits
This is an excellent opportunity for a French Speaking Customer Service Administrator to work With one of Europe's leading providers of third-party services to the life assurance industry.
The ideal candidate will have at least 1 year of Customer Support/Service experience and be a real relationship builder with excellent customer service standards, to be able to maintain excellent client relationships and provide superior customer support.
Deliver a top-class customer service to all customers.
Handle level 1/level 2 queries daily.
Provide telephone support to the clients and respond promptly to emails, correspondence, telephone calls and technical queries in a timely manner.
Quality-check outgoing policyholder documentation and incoming policyholder requests.
Participate in relevant projects.
Represent clients at internal meetings and influence colleagues on priority and delivery dates.
Report on their progress on a daily or weekly basis as agreed.
Identify and escalate errors occurring within the team, and suggest solutions and controls.
Contribute to the development of service standards and play a part in delivering these standards.
Help implement controlled manual solutions while system functionality is being developed.
Test and document the operating effectiveness of departmental controls.
Ensure audit and quality standards are always maintained.
Fluent in French
1+year of Customer Support/Service Experience
Administrative experience will be an advantage.
Knowledge of the Life and Pension Industry will be an advantage.
Ability to operate in a fast-paced environment and deliver service in a timely manner.
An ability to work in a small flexible team operating to tight deadlines.
Excellent communications and interpersonal skills.
A strong customer service orientation.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.