We have an excellent Permanent opportunity for an experienced Customer Account Specialist who is fluent in Russian to join this industrial manufacturing company.
Role: Customer Account Specialist - Russian
Location: Dublin North
This industrial manufacturing company is seeking an experienced Customer Account Specialist with fluent Russian to join their growing team. The successful candidate will handle and support all operational transactions and customer experience in their assigned territory.
Account management; providing a high level service to assigned customers.
Order management; from processing orders to invoicing.
Managing customers expectations, ensuring their delivery dates are being met.
Communicating with customers on order status/issues.
Provide consultation on products; pricing, availability, specifications.
Handling customer feedback, resolving any issues.
Cross team collaboration.
Handling cancellations, claims and returns.
Escalate any complex issues.
Ensuring customer satisfaction and service excellence.
Fluent in Russian and English.
Stamp 4 visa required.
3-5 years+ experience in customer facing / account management role.
Experience working in a Technical /Industrial organization or Operations/Supply Chain role preferred.
Degree in Business, Operations Management, Supply Chain Management or other relevant area would be preferred.
Proficient in MS Office and experience with ERP (Oracle) systems would be advantageous.
Excellent communication, problem solving, decision making and time management skills.
A self motivated, professional and collaborative team player.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.