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Customer Account Specialist - German

Job Seekers Ireland Multilingual Manufacturing

Job Summary

  • Dublin North
  • Contract
  • BBBH783491
  • May 27, 2021
  • Competitive
Job Description

We have an excellent contract opportunity for an experienced Customer Account Specialist who is fluent in German to join this industrial manufacturing company.

Role: Customer Account Specialist - German

Location: Dublin North

Duration: 12 months (possibility of extension)

Salary: €35k

This industrial manufacturing company is seeking an experienced Customer Account Specialist with fluent German to join their growing team. The successful candidate will handle and support all operational transactions and customer experience in their assigned territory.

Responsibilities:

  • Account management; providing a high level service to assigned customers.

  • Order management; from processing orders to invoicing.

  • Managing customers expectations, ensuring their delivery dates are being met.

  • Communicating with customers on order status/issues.

  • Provide consultation on products; pricing, availability, specifications.

  • Handling customer feedback, resolving any issues.

  • Cross team collaboration.

  • Handling cancellations, claims and returns.

  • Escalate any complex issues.

  • Ensuring customer satisfaction and service excellence.

Requirements:

  • Fluent in German and English.

  • 3-5 years+ experience in customer facing / account management role.

  • Experience working in a Technical /Industrial organization or Operations/Supply Chain role preferred.

  • Degree in Business, Operations Management, Supply Chain Management or other relevant area would be preferred.

  • Proficient in MS Office and experience with ERP (Oracle) systems would be advantageous.

  • Excellent communication, problem solving, decision making and time management skills.

  • A self motivated, professional and collaborative team player.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

Caoimhe Kenny
Caoimhe Kenny
  • Recruitment Consultant | Ireland
  • 01 4321555
  • ckenny@morganmckinley.com