Change Management Analyst

Job Description

Our client, a leading tech multinational based in Dublin 18, is looking for a Change Management Analyst to join their team.

In this role you will work in a small team to help manage sales team assignments and related data for a global sales group. Your key task will be to interpret complex customer scenarios to understand underlying needs and apply business rules with an eye toward compliance. You will be responsible for communicating with the sales team to clarify requests and informing them of request outcomes.

Responsibilities:

Change Management (Customer Data Management)

• Be point of contact for new Change Management escalations from a global sales team (encompassing multi-segmented regions and sales motions)
• Work to collaborate with the rest of the team to build solid knowledge base for change management policies and processes
• Collaborate with Sales Teams to understand and implement change requests that come through the change form
• Effectively follow process and guidelines and execute within SLAs
• Help foster innovation in tools and processes to make the team more effective and efficient
• Drive connections with Sales Excellence Managers and run approval process
• Input approved changes into Change Management tool and process
• Feed approvals into Change management offline reporting and assist in offline reporting preparation

Service Level Agreement (SLA)

• Priority A - Quota Moves, Close and Advance Requests - The requests will have a quicker SLA when under the periods of Quarterly Advance and Half Close periods, these will be outlined yearly. The SLA for these requests will be 3 Days, with a hard deadline for certain Requests to ensure accurate books of business for seller pay-out
• Priority B - Outside of Quarterly Advance and Half Close Periods - The requests here will have a normal steady state SLA of 5 days, there will be deadlines to submit process certain requests ahead of Monthly Deadlines, in order to ensure adherence to internal Policies and Processes

Process Improvement Framework

• Drive continued efficiencies and process improvement and be measured in these ways
• Committed to driving efficiencies in the infrastructure, tool development, operations, and analysis process for change management processes

Requirements:

• Search/sales experience great to have but not necessary
• Knowledge of Microsoft Excel (Formulas, V-lookups, Pivot tables, etc.)
• Detail-oriented
• Must be comfortable and quick at learning new tools and scenarios
• Good judgement is critical
• Comfortable navigating matrixed organisations
• Excellent written and oral communication skills
• Ability to partner with other teams within an organisation
• Ability to think analytically and to set clear priorities, with very strong organisational, issue resolution and decision-making skills required
• Good interpersonal, problem solving and active listening skills
• Good business acumen with the ability to deliver accurate information
• Ability to be flexible and quickly adapt to changing business needs and processes
• A positive and creative 'can do' attitude with a strong work ethic
• Self-motivated

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

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