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Technical Support Engineer - Multiple Languages

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Job Summary

  • Cork
  • Permanent
  • BBBH828189
  • Nov 23, 2022
  • Competitive
Job Description

This is an exciting opportunity for a Multilingual Technical Support Engineer to join this large Multinational Tech company in Cork.

Role: Technical Support Engineer - Multiple Languages

Location: Cork / Hybrid

Duration: Permanent

Job Summary

This leading Multinational Tech company is looking for experienced Technical Support Engineers to join their team in Cork or Munich. If you have strong technical problem-solving skills, are a reliable employee, and possess strong customer service orientation - you might be the person our client is looking for.

Responsibilities:

  • Providing support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging products

  • Responding to situations where first-line product support has failed to isolate or fix problems in hardware or software products

Requirements:

  • Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 3 to 5 years of experience in UNIX, Storage administration or technical support

  • Excellent written and verbal communication skills in English and French, Spanish, or Hebrew or Italian

  • Strong interpersonal communication and customer service skills

  • Strong aptitude for learning new technologies and understanding how to utilise them in a customer-facing environment

  • Ability to follow standard engineering principles and practices

  • Solid understanding of one or more of the following protocols, applications, and platforms: NFS, CIFS, SAN , iSCSI, TCP/IP, RAID, DNS, NIS and AD

Applicants must have at least one or more areas of expertise such as:

  • UNIX/Linux configuration, administration, and technical support

  • Microsoft Windows environment configuration, system administration, and technical support

  • NAS and/or SAN storage and surrounding infrastructure

  • SAN storage infrastructure (Broadcom, Cisco)

  • The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with internal storage systems and solutions

  • Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)

  • Expertise in one or more cloud solutions is a plus:

    • AWS Cloud solutions
    • Google Cloud solutions
    • Azure Cloud solutions
    • Cloud orchestration (K8s)

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

Lea Krapp
Lea Krapp
  • Consultant | Multilingual Recruitment