Supply Chain Customer Service Associate

Job Description

Elevate Your Career as a Supply Chain Associate!

Our client a leader in the Pharmaceutical industry are looking for a Supply Chain Customer Service Associate to join on a contracting basis.

This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and External Manufacturing organisations based in Europe and Asia.

Key Objectives/Deliverables:

Customer/Supplier Relationship

• Build and maintain relationship with customers and suppliers, whether internal or external
• Liaise with local Affiliates, External Manufacturing Organisations, contract manufacturing sites, Internal manufacturing sites and internal Supply Chain contacts
• Manage correspondence with customers/suppliers
• Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing

Order management and logistics

• Receive orders and ensure timely order processing and fulfilment
• Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements
• Ensure timely invoicing to customers
• Ensure working procedures for customers are in place and up-to-date
• Maintain proper order files with defined relevant information
• Maintain customer contracts
• Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements
• Performs regular inventory reconciliations
• Manage shopping carts and service POs

Replenishment

• Maintain the sales forecasting process and manage replenishment alerts in APO
• Follow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites
• Communicate and provide support under supply interruption (returns, recalls, allocation)

Internal Control & Reporting

• Comply with internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures
• Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers

Credit Management

* Ensure that shipments are made under approved terms and credit limits

Other

• Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset management
• Develop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholders
• Assistance on other projects as required

Qualifications:

• A third level degree qualification
• Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage

Basic Requirements:

• Supply Chain, Customer Service, Logistics, Compliance or Operational experience
• Fluent in English language. Foreign languages may be an advantage.
• Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel
• Able to work within a team and also work independently

Additional Preferences:

• Pharma contract manufacturing and/or toll manufacturing experience
• Background in GMP/GDP compliance environment will be an advantage.
• Experience in a multi-national environment will be an advantage.
• Excellent planning and project management skills
• Strong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands.

Are you ready to take the lead? Apply now and be part of a team that's redefining Pharmaceutical supply chain dynamics!

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.