Customer Success Agent

Job Description

Morgan MckInley are delighted to be collaborating with a sought after client in the agricultural sector looking for a customer success agent to join their team. Based in East Cork.

Customer Success Agent

Location: Little Island

Permanent contract

Monday - Friday

Salary: €30,000-€40,000 DOE

Duties:

• Ongoing management of existing customer relationships
• Daily calls, emails and customer meetings with existing customers
• Continuous logging of customer activity on internal databases
• Support and resolve customer and partner queries on product issues, received by phone, email, or other mode of communication
• Support onboarding of new customers
• Support internal department on customer queries, support and training when necessary
• Collect and review customer feedback to pass onto developers or solution design

What do you need?

• Previous customer service experience in a BPO, call centre or customer support centre is essential
• Previous experience working in a fast paced environment alongside targets
• Interest in providing high quality customer service
• Excellent attention to detail
• Previous systems experience - technical experience is required

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.