Team Leader

Job Description

A leading financial services company are recruiting for a Team Leader. Fantastic career progression opportunities and benefits available.

Excellent opportunity for an experienced Team Lead to join a well-established organisation within the Financial Services Industry.

The successful candidate will be responsible for leading, developing and motivating the Operations Team to achieve business targets.

Duties:

• Motivate Operations Agents to achieve all performance objective as agreed by the business.
• Lead team to consistently delivers required levels of service to ensure the optimum customer experience across all interactions.
• Ensure all tasks are conducted in a manner compliant with all policies, procedures and legislative requirements.
• Understand fully the key drivers for the business.
• Provide feedback + guidance to ensure the operations agents achieve the necessary work standards.
• Appraise, coach and develop team members to ensure development to agreed business standards.
• To create and maintain a positive culture within the team.
• Manage HR Issues.

The Ideal Candidate:

• APA qualified.
• Previous experience in a dynamic and fast paced environment.
• Experience in an analytical environment.
• Excellent communications, coaching and presentation skills.
• Excellent literacy skills.
• Experience in a similar role.

Benefits:

• Bonus available.
• Pension from Day one.
• Healthcare from Day One.
• 20 days holidays plus 3 company days.
• Free parking on site.
• Weekends off.

If interested:

If you are interested in hearing more about this role. Please contact Lauren K at Morgan McKinley.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.