Job Responsibilities
Strategy & Target Operating Model (TOM) Design
- Shape the operational transformation roadmap aligned with corporate growth, translating business challenges into well-scoped initiatives.
- Design and implement Target Operating Models to optimize service quality, cost efficiency, and business resilience.
- Build robust business cases for digital and process investments, securing budgets, and projecting quantifiable financial or operational returns.
Process Optimization & Operational Excellence
- Drive continuous improvement programs utilizing methodologies such as Lean, Six Sigma, and Agile to systematically reduce waste and cycle times.
- Review end-to-end workflows across insurance domains (claims notification to settlement, underwriting triage) to eliminate structural bottlenecks.
- Establish operational frameworks, standardizing performance metrics (KPIs/SLAs) for turnaround times (TAT), productivity, and unit costs.
Digital Innovation & Automation Delivery
- Identify opportunities for digitisation, straight-through processing (STP), and intelligent automation.
- Partner with Insurtech and IT teams to scan the market, run pilots, and scale AI, machine learning, or automated workflow tools.
- Lead solution blueprints from business requirement gathering through testing, deployment, and operational adoption.
Program Governance & Execution
- Manage end-to-end project life cycles, maintaining tight control over multi-workstream budgets, resources, timelines, and interdependencies.
- Mitigate operational risks and control designs, ensuring newly designed processes comply with strict insurance regulations.
- Maintain rigorous governance structures, facilitating steering committees and providing transparent status dashboards to executive management.
Stakeholder Management & Change Adoption
- Act as the bridge between operations run teams, technology divisions, risk departments, and executive leadership.
- Drive change management strategies to guarantee smooth organizational adoption of new core systems and workflows.
- Foster capability building through structured training, communication campaigns, and mentoring programs to embed a continuous improvement mindset within teams.
Job Requirements
- Bachelor's degree holder from a globally recognized university
- A minimum of 8 years of relevant experience gained from large financial institutions
- Consulting experience is preferable
- Excellent command of Cantonese and English
