Senior Partner Support Officer (Broker) - Life Insurance

Key Responsibilities:

• Customer Service Excellence: Deliver professional advice and exceptional customer support to insurance brokers, aligning with company objectives.

• Cross-Team Collaboration: Work collaboratively across teams as directed by Team Leader(s) to enhance service delivery.

• KPI Achievement: Meet and exceed individual and team KPIs as set by the Senior Manager.

• Operational Support: Collaborate with various operational teams to ensure high-quality service for both internal and external customers.

• Feedback Collection: Proactively gather feedback from customers and business partners to identify areas for operational improvement.

• Project Assistance: Support Team Leader(s) with assigned ad-hoc projects as needed.

• Regulatory Compliance: Ensure all transactions are executed in accordance with regulatory requirements and company guidelines.

Key Requirements:

• Education and Experience: Bachelor's degree with a minimum of 3 years of experience in customer or partnership services, preferably within retail life insurance.

• Industry Knowledge: Strong understanding of life insurance operations, systems, and organizational dynamics.

• Complaint Handling: Experience in managing complaints within the retail life insurance sector is a plus.

• Communication Skills: Excellent telephone etiquette and interpersonal skills; proficient in both written and spoken English and Chinese.

• Customer Focus: A customer-driven, people-centric, and team-oriented approach.

• Self-Motivated: Ability to work independently and take initiative.

• Typing Proficiency: Proficient typing skills in both Chinese and English.

• Entry-Level Consideration: Candidates with less experience may be considered for an Officer position.