Life Insurer - Business Analyst, Employee Benefits

The Role

• Requirements Management: Perform business analysis, elicit user requirements, and prepare Business/User Requirement Documents (BRD/URD) for Employee Benefits (EB) projects, aligning with strategic operational goals across group policy administration, corporate client onboarding, and claims management.

• Services & App Design: Participate in solution design workshops for corporate self-service portals, employee mobile apps (e.g., e-claims, digital medical cards, panel clinic locators), and core administration systems to ensure digital capabilities support complex group scheme structures, flexible benefit options, and claim rules.

• Risk Management & Compliance: Identify operational dependencies, data privacy requirements (including medical data regulations), and project risks throughout system migrations, API integrations with medical networks, and core system upgrades.

• Testing & Quality Assurance: Formulate end-to-end UAT strategies, test matrices, and scenarios. Validate system and mobile app performance across complex EB scenarios, such as group member enrollment/termination, claim adjudications, panel doctor e-settlements, and benefit limit tracking.

• Change Management & Training: Prepare standard operating procedures (SOPs), digital user guides, and deliver targeted training to hotline customer service officers, group claims teams, corporate HR administrators, and internal ops support.

• Cross-Functional Coordination: Drive end-to-end implementation schedules by liaising between business units, IT developers, third-party App/system vendors, and medical provider networks.

Your Profile

• Education: Bachelor's degree in Business Administration, Information Systems, Risk Management, Insurance, or a related discipline.

• Experience:

  • Minimum of 3 years' business analysis experience specifically within the Employee Benefits (EB) / Group Medical & Life insurance sector.

  • Solid understanding of the end-to-end group insurance lifecycle (including employer onboarding, member enrollment/maintenance, billing, panel/non-panel claim processing, and hotline support workflows).

  • Direct experience in customer-facing digital portals, HR administration portals, or mobile service apps (e.g., e-claims submission, digital medical cards) is highly preferred.

• Methodology: Strong practical knowledge of Agile, Scrum, or hybrid project delivery frameworks.

• Skills: Excellent data mapping, process flow documentation, and analytical skills to translate intricate group benefit schedules, flex-plan rules, and medical claim workflows into clear functional specifications.

Application:

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Alex Law at 3907 3914.