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Work closely with business stakeholders to understand business needs, pain points, and opportunities for digital transformation, GenAI, automation, and process improvement.
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Support the translation of business problems into clear user stories, functional requirements, process flows, and solution documentation for discussion with IT, data, vendors, and other delivery teams.
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Assist project managers or workstream leads in tracking delivery plans, milestones, action items, dependencies, issues, and risks across digital and AI-related initiatives.
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Conduct basic analysis to support feasibility assessment, including business impact, process readiness, data availability, operational considerations, and implementation dependencies.
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Coordinate with business users, IT, data, risk/compliance, and external vendors to clarify requirements, follow up on open items, support testing activities, and facilitate issue resolution.
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Professionals with 3-6 years of experience in business analysis, digital transformation, technology delivery, process improvement, or project support roles.
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Candidates with a good understanding of the technology delivery lifecycle, including requirements gathering, process mapping, solution design support, user acceptance testing, change readiness, and production rollout support.
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Individuals with experience working in insurance, financial services, or other regulated industries (this is preferred), along with a basic awareness of risk, compliance, and control considerations.
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Team players who possess strong analytical, communication, and documentation skills, with the ability to work with cross-functional teams and manage multiple tasks in a structured manner.
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Applicants who have a working knowledge of Microsoft M365, GenAI tools, and Power Platform solutions such as Copilot, Copilot Studio, and Power Automate (this is highly advantageous).
