Contract IT Support Officer

Key Responsibilities

• Respond to end user inquiries via phone, email, or ticketing systems, resolving basic hardware, software, and network issues.

• Provide support for database-related queries in MSSQL, MySQL, or Oracle, escalating complex issues to senior IT staff.

• Assist with user account management, password resets, and access troubleshooting.

• Perform basic system monitoring and report issues to ensure IT infrastructure stability.

• Document support tickets and maintain accurate records of issue resolution.

• Collaborate with IT team members to support system upgrades and maintenance tasks.

Job Specifications

• 1+ years of experience in IT support, helpdesk, or a related role; fresh graduates with relevant internships are welcome to apply.

• Degree or diploma in Computer Science, Information Technology, or a related field.

• Basic understanding of database systems (MSSQL, MySQL, or Oracle) is a plus.

• Familiarity with common operating systems (Windows, macOS) and office software (e.g., Microsoft Office).

• Fluent in spoken and written English and Chinese.

• Excellent customer service, communication, and problem-solving skills.